Responsible AI Policy

1. Our Commitment

At Memo, we believe AI should augment human understanding, not replace it.
Our goal is to help teams turn conversations into clarity, insights, and action—ethically, transparently, and responsibly.

This Responsible AI Policy outlines how Memo designs, builds, and deploys AI systems in a way that prioritizes trust, privacy, fairness, and accountability.

2. Purpose of AI at Memo

Memo’s AI is designed to:

  • Capture and structure conversations from meetings, calls, and discussions

  • Generate summaries, insights, and action items

  • Help teams understand patterns, priorities, and next steps

AI at Memo is assistive, not autonomous. Final decisions always remain with humans.

3. Human-in-the-Loop Approach

Memo follows a human-in-the-loop design philosophy:

  • AI-generated outputs are suggestions, not final decisions

  • Users retain full control over how insights are interpreted and used

  • Critical business, legal, or strategic decisions should never rely solely on AI output

Memo does not take actions on behalf of users without explicit human intent.

4. Data Privacy & Security

Privacy is foundational to Memo.

  • Conversations are processed securely and encrypted

  • We only process data necessary to deliver product functionality

  • Customer data is never sold or shared with third parties for advertising

  • AI models are not trained on customer data without explicit consent

Memo complies with applicable data protection laws and best practices.

5. Transparency & Explainability

We aim to make AI behavior understandable and predictable.

  • Users are informed when AI is used

  • Outputs such as summaries, insights, and signals are clearly labeled as AI-generated

  • Memo avoids opaque or deceptive AI interactions

We strive to ensure users can reasonably understand how outputs are generated.

6. Bias & Fairness

Memo actively works to minimize bias in AI systems.

  • We evaluate models for biased or harmful patterns

  • We avoid building AI that profiles individuals unfairly

  • Memo does not use AI for discrimination, surveillance, or manipulation

If bias or unintended behavior is identified, we take corrective action promptly.

7. Responsible Use & Limitations

Memo’s AI should not be used for:

  • Legal, medical, or financial advice without professional review

  • Surveillance or monitoring without participant awareness

  • High-risk automated decision-making affecting individuals’ rights

Users are responsible for ensuring Memo is used in compliance with applicable laws and workplace policies.

8. Model Safety & Reliability

We continuously evaluate AI performance to ensure:

  • Accuracy and relevance of outputs

  • Stability across different use cases

  • Graceful handling of uncertainty and ambiguity

Memo may limit or disable features if they pose safety or misuse risks.

9. Feedback & Accountability

Responsible AI is an ongoing process.

  • We welcome feedback from users and partners

  • Issues related to AI behavior can be reported to our support team

  • We regularly review and update our AI practices

Accountability remains a core principle across product, engineering, and leadership teams.

10. Continuous Improvement

As AI technology evolves, so will our standards.

Memo is committed to:

  • Staying aligned with global Responsible AI frameworks

  • Updating policies as regulations and best practices change

  • Building AI that earns long-term user trust

Never lose context again.

Never lose context again.

From meetings to calls, Memo helps you capture conversations, surface insights, and turn discussions into decisions that move work forward.

From meetings to calls, Memo helps you capture conversations, surface insights, and turn discussions into decisions that move work forward.